Front Office Rep-AZ

Company Name:
Banner Health
Banner Staffing Services is the temporary work division of Banner Health.
We are currently looking to appoint several suitably well qualified and experienced candidates to work as Front Office Representatives in several of our Banner Physician Offices throughout Central Phoenix and the West Valley.
Registry positions normally do not guarantee hours however in this case we are looking for staff who are available for up to 40 hrs per week, Mon-Fri.
This is a Registry Position which means it offers no benefits.
This position is based through Banner Staffing Services. BSS is dedicated to providing personal attention and professional support for its employees.
Registry employment includes:
Competitive wages
Paid orientation
Flexible Schedules
Fewer Shifts Cancelled
Employee Assistance Program
ECHO (Employee wellness program)
Employee Perks
Discount Entertainment tickets
Restaurant discounts
Shopping discounts
Auto Purchase Plan
Banner Staffing Services requires:
A minimum of 1-2 years of experience in the desired work setting
Recent / current experience required (with the past year)
40 hour per week commitment
Completion of post-offer Occupational Health physical assessment (including drug screen)
Completion of employment, criminal and education background check
This position serves as the first point of contact between patients and the facility. Coordinates and guides patient visit from check-in to check-out. Performs various functions including, scheduling, insurance verification, collecting co-pays, and gathering patient demographic information. Answers and routes phone calls and completes daily paperwork and necessary reports.
1.Receives all incoming calls from both internal and external lines. Documents messages and routes to appropriate clinical staff. Transfers calls as necessary. Ensures documentation in medical record is complete including lab and test results. Assists in facilitating requests for patient medical records.
2. Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patient's super-bill at check-out. Coordinates transportation to care centers and residential homes as requested by patients or physicians.
3. Schedules, re-schedules patient's office appointments, follow-up appointments, diagnostic tests, surgeries and may provide patient with preparation instructions for exams, tests, or surgeries when required. Confirms patient appointments for the following day. May prepare patient referrals to specialty care.
4. Prints physician schedules, superbills, labels and other applicable forms in preparation for next business day. Pulls and files patient charts and prepares new patient charts as needed. Prints and files transcription notes. Provides administrative support for Physicians as needed.
5. Reconciles charge tickets to each day''s schedule, identifies incomplete tickets, missing charge codes or missing diagnosis and notifies clinical staff. Forwards completed tickets and/or billing package to the business office or billing company.
6. Escorts patients back to the patient exam rooms, takes vitals and patient history if required by the assigned facility.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent''s immediate manager.
Requires knowledge normally attained with completion of high school diploma or equivalent.
Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
Must be able to type a minimum of 30 wpm and perform data entry.
Six months experience working in a medical office and/or hospital setting preferred. Working knowledge of medical terminology is preferred. Previous experience working with electronic medical records and insurance is preferred. Bi-lingual in Spanish is preferred.
Additional related education and/or experience preferred.
Date: 2014-04-10
Country: US
State: AZ
City: Sun City
Postal Code: 85351
Category: Support Services - Positions
Job Type: Banner Staffing Services - RA

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