Patient Financial Services Representative - Pre-Registration - 141841

--- About Banner Boswell Medical CenterSince 1970, Banner Boswell Medical Center has provided exceptional care to the people in the northwest area of metropolitan Phoenix, Ariz.
Today, our 400+ bed acute-care hospital is committed to innovation and community-focused caring.
We are nationally recognized by U.
News and World Report as one of Phoenix's Best Hospitals, named one of the nation's 100 Top Hospitals and 50 Top Cardiovascular Hospitals by Truven Health Analytics.
Boswell has earned the Gold Seal of ApprovalT from The Joint Commission for Primary Stroke Centers, and we're also in the nation's top five percent for preventing mortality and complications.
Boswell offers a full range of acute care services, including cardiology, oncology, orthopedics, neurology, surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, wound management and sleep disorders.
About Banner HealthBanner Health is a comprehensive, award-winning, nonprofit health system with facilities in seven western states.
Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices, and much more, our skilled and compassionate professionals use the latest technology to change the way care is provided.
The many locations, career opportunities and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
--- Job SummaryThis position conducts registration and obtains financial reimbursement for all patients accessing service at medical facilities.
Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions.
Performs financial counseling when appropriate.
Explains and obtains signatures on legal forms and registration materials.
Essential FunctionsPerforms pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications.
Accurately and completely documents all information into the patient records system to ensure maximum reimbursement.
Obtains all necessary signatures and documentation requires by the patients insurance plan.
Calculates patient liability according to verification of insurance benefits, collects deposits and co-payments.
Provides financial counseling to patients and their families.
Explains company financial policies and provides information as to available resources and avenues for alternative payment arrangements.
Assists patients and their families in completing financial assistance paperwork when appropriate.
Acts as a liaison between the patient, the billing department and the payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.
As assigned, conducts patient visits for bedside registration to expedite the completion of the patient registration.
Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns.
Works to meet the patients needs in financial services.
Meets or exceeds productivity standards.
Completes daily assignments and maintains accurate production logs and records.
Identifies opportunities to improve work processes and practices good work group dynamics.
Provides a variety of patient services and financial services tasks.
May be assigned to functions such as transporting patients, provide training for new staff, collecting and releases patient valuables in accordance with company policies, posting daily deposits, or conducting other work assignments of the Patient Financial Services team.
Minimum QualificationsHigh School Diploma, GED, or equivalent education.
Requires knowledge of patient fiancial services, or financial service processes normally acquired over one or more years of work experience in hospital customer service and/or medical billing or related experience with a financial institution or background.
Requires strong organizational abilities, proficiency in Professional Customer Service, oral and written communications, accurate and efficient keyboarding with strong competencies in the use of common office software applications, the ability to create spreadsheets to analyze and present data.
Requires effective teamwork skills and the ability to meet deadlines and productivity standards.
Preferred QualificationsWork experience with the Companys systems and processes is preferred.
Previous cash collections experience is preferred.
May have related experience with financial institution or background.
Additional related education and/or experience preferred.

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